Ordering from us is a breeze! Receive a quote on selected item and proceed to checkout to finalize your order. For products requiring proof, we'll send it to you within 2 hours. Production will commence after your artwork proof is approved.

Standard turnaround is seven days of production and seven days of shipping, but you can rush the products as fast as 3-4 business days based on when you place your order.

Yes! You can order the minimum for our products, one piece for most of our products. You can also request a sample pack via this , which includes some of our most popular products so you can see the quality of the products.

The minimum order quantity for custom products can differ significantly depending on the specific item. While some products may allow customers to order as little as one piece, others may have higher minimums due to the complexities and costs associated with customization and production. For customers who need to know the precise minimum order quantity for a custom product, the best course of action is to inquire with our customer service. They can provide specific details based on the unique requirements of the product.

We accept payments through Credit Card, PayPal, ACH Transfer.

Certainly! We do offer discounts for bulk orders through our pricing structure. As customers place larger orders, they can benefit from price breaks, resulting in lower unit costs per item. Customers can reach out to our customer service team for specific details on the available discounts and promotions for various bulk order quantities. We dedicate ourselves to providing cost-effective solutions for all custom product needs.

Customers will have ten days from the merchandise's delivery date to complete the whole complaint procedure. Email us at info@customprintpromotion.com or submit a form through our "Contact Us" page. We will need supporting pictures showing the error to look further into the issue. If the manufacturer verifies the mistake, the buyer must return the whole purchase in its original quantity for a complete refund. The customer must return the package via shipping at his own expense.

You must make the order per the original order details, rectifying the errors only. We will send the customer a remade order within 7-10 business days.

If the customer needs a refund, there will be no remake, and we will process the refund within 7-10 business days.

We offer free proof before you purchase and a hassle-free experience. Once you complete your purchase, we will email you the proof and the payment and proof approval link, enabling you to pay by credit card or PayPal.

We will do everything in our power to make sure your order meets your specifications and time requirements. Should a problem arise with an order, our sales executive will do everything he/she can to create a solution. If there is any issue on order received then it has to be registered and informed within 15 days of receiving the product. Later than this no complaint will be entertained.

If your order is not in production stage then we will be able to cancel the order without any charge.

We do ship wristbands worldwide, but unfortunatly we are not currently accepting APO/FOP and PO Box addresses.

We charge sales tax for all purchases shipped to Texas addresses unless we have a Valid Resale Tax Certificate or a Tax-Exempt Certificate on file prior to you’re placing an order.

Log in and go to the Order page to find your tracking number and track your order online.

Yes, you can split the sizes of wristbands, but there will be $40 mold fee.

As part of recent regulatory changes, the government has introduced new tariff policies affecting imports from specific countries. These changes may result in additional customs duties being applied to certain shipments. Consequently, shipping carriers may require recipients to settle these duties before releasing the package for final delivery.

If you receive an email from a shipping carrier requesting payment for customs duties on your tracking number, please follow these steps:

1. Open the link provided in the email/SMS from the shipping carrier.

2. Confirm that the tracking number matches the tracking details previously shared with you by us.

3. Proceed with the payment of the required duty amount.

4. Download the receipt or take a screenshot of the payment confirmation.

5. Email the receipt or screenshot to us at info@customprintpromotion.com for processing reimbursement.

6. For shipments to the USA and Canada, we will cover the full cost and process a refund within one business day, using the same payment method you originally used for your order. Please note, it may take up to five business days for the refund to appear in your account, depending on your payment provider.

For shipments to countries other than the USA & Canada, recipients are responsible for paying customs charges at actuals, and no refund will be provided.

For any questions or further assistance, please feel free to contact us via phone (888)-340-1140 or info@customprintpromotion.com.

If you have a question that was not answered here then feel free to call us at (888)340-1140 or email us at info@customprintpromotion.com and we will get back with you within 24 hours.